Refund Policy

1. Introduction

This Refund Policy ("Policy") describes the refund and cancellation terms for subscriptions to ArakStudy services provided by NEXORA AI LLC ("we," "our," or "us").

By subscribing to ArakStudy Pro, you agree to the refund terms outlined in this Policy. Please read this Policy carefully before making a purchase.

2. Subscription Refunds

2.1 General Refund Policy

Subscription fees for ArakStudy Pro are generally non-refundable. Once a subscription payment has been processed, refunds are only available in limited circumstances as described below.

2.2 Free Tier

The Free tier of ArakStudy is provided at no cost and does not require payment. As such, no refunds apply to the Free tier.

2.3 Pro Subscription

Pro subscriptions are billed monthly on a recurring basis. Refunds for Pro subscriptions are handled as follows:

• No Partial Refunds: We do not provide refunds for partial billing periods. If you cancel your subscription, you will continue to have access to Pro features until the end of your current billing period.
• Automatic Renewal: Subscriptions automatically renew at the end of each billing cycle unless canceled. You are responsible for canceling your subscription before the renewal date if you do not wish to continue.
• Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

3. Refund Eligibility

Refunds may be considered in the following circumstances:

3.1 Technical Issues

If you experience significant technical issues that prevent you from using ArakStudy Pro features and we are unable to resolve the issue within 7 days of your report, you may be eligible for a refund. Contact our support team at support@nexoraai.llc to report technical issues.

3.2 Duplicate Charges

If you are charged multiple times for the same subscription period due to a system error, we will refund the duplicate charges. Please contact us immediately if you notice duplicate charges on your account.

3.3 Unauthorized Charges

If you believe your account was charged without your authorization, contact us immediately. We will investigate and provide a full refund if the charge is confirmed to be unauthorized.

3.4 Legal Requirements

We will provide refunds as required by applicable consumer protection laws in your jurisdiction. If you believe you are entitled to a refund under local consumer protection laws, please contact us with details.

4. Refund Process

4.1 Requesting a Refund

To request a refund, please contact our support team at support@nexoraai.llc with the following information:

• Your account email address
• The date of the charge
• The reason for the refund request
• Any relevant documentation or screenshots

4.2 Refund Review

All refund requests are reviewed on a case-by-case basis. We will respond to your refund request within 5-7 business days. We reserve the right to approve or deny refund requests based on the circumstances and this Policy.

4.3 Refund Processing

If your refund request is approved, the refund will be processed to the original payment method within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider.

4.4 Refund Notification

You will receive an email confirmation when your refund has been processed. If you do not see the refund in your account after 10 business days, please contact us.

5. Subscription Cancellation

Canceling your subscription is different from requesting a refund:

• Cancellation: Stops future charges but does not provide a refund for the current billing period. You retain access until the end of your paid period.
• Refund: Returns payment for a billing period, typically resulting in immediate loss of Pro access.

You can cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period, and you will not be charged for the next billing cycle.

6. Chargebacks and Disputes

If you dispute a charge with your payment provider (e.g., through a chargeback), we may suspend or terminate your account pending resolution of the dispute. We encourage you to contact us directly at support@nexoraai.llc before initiating a chargeback, as we may be able to resolve the issue more quickly.

If a chargeback is found to be invalid or fraudulent, we reserve the right to permanently suspend your account and pursue collection of the disputed amount.

7. Changes to Pricing

We reserve the right to change our subscription pricing at any time. If we increase the price of your subscription plan, we will notify you at least 30 days in advance. You may cancel your subscription before the price change takes effect to avoid the new pricing.

Price decreases will be applied automatically to all subscribers. No refunds will be provided for price decreases that occur during an active subscription period.

8. Promotional Offers and Discounts

If you subscribed using a promotional offer, discount, or coupon code, the refund amount (if applicable) will be calculated based on the actual amount paid, not the original price before the discount.

Promotional pricing and discounts are non-transferable and cannot be applied retroactively to previous subscriptions.

9. Contact Information

For refund requests, subscription questions, or billing inquiries, please contact NEXORA AI LLC at:

Email: support@nexoraai.llc
Website: arakstudy.com
Company: NEXORA AI LLC

We aim to respond to all refund requests within 5-7 business days.

10. Changes to This Refund Policy

NEXORA AI LLC reserves the right to modify this Refund Policy at any time. We will notify users of any material changes by posting the updated Policy on this page and updating the "Last updated" date. Your continued use of ArakStudy after such changes constitutes acceptance of the modified Policy.