How can we help you?
We're here to help! Get in touch with our support team or find answers to common questions.
Email Support
Send us an email and we'll get back to you as soon as possible. Our support team typically responds within 24 hours.
support@nexoraai.llcResponse Time
Standard Support
Within 24 hours
Priority Support
Pro users: Within 12 hours
Send us a Message
Fill out the form below and we'll respond to your inquiry as soon as possible.
Frequently Asked Questions
Quick answers to common questions
How do I upload a document?
Simply go to your dashboard and click "Choose File" or drag and drop your PDF. Our AI will automatically process and summarize it for you.
What file formats are supported?
Currently, we support PDF files up to 50MB in size. We're working on adding support for more file formats in the future.
How many documents can I upload?
Free users can upload 3 documents per week. Pro users have unlimited uploads and access to advanced features like Type Mode for flashcards.
How accurate are the AI summaries?
Our AI uses advanced language models to provide accurate summaries and key points. However, we always recommend reviewing the summary and referring to the original document for important information.
Can I cancel my Pro subscription?
Yes! You can cancel your Pro subscription at any time from your settings page. Your subscription will remain active until the end of your current billing period.
Is my data secure?
Absolutely. We use industry-standard encryption and security measures to protect your documents. Your files are stored securely and only accessible by you. Read our Privacy Policy for more details.